Connect Empatico to Intercom
To enable Empatico to analyze your customer conversations in Intercom, please grant API access by following these steps.
Important: Administrator privileges are required to create apps and generate access tokens. This ensures proper access to all necessary features and data that Empatico needs to function correctly.
Step 1: Log in to Intercom
- Access your Intercom account with administrator privileges
Step 2: Access Developer Hub
- In the left sidebar, scroll down and click on Settings (gear icon)
- Select Developers to enter the Developer Hub
Step 3: Create New App
- Click on "New app"
- Name the app (e.g., "Integration with empatico.ai")
- Select your primary workspace from the dropdown menu
- Click Create app
Step 4: Get Access Token
- Once the app is created, you'll be redirected to its settings
- Go to the "Configure" section
- Navigate to "Authentication"
- Locate the Access Token
Important: Copy this token and store it securely. You won't be able to see it again.
Step 5: Provide Token to Empatico
Send the following information to Empatico:
- The Access Token you just generated
Note: This token will allow Empatico to securely access your Intercom account.
Security Recommendations
- Keep these credentials in a secure location and do not share them with unauthorized individuals
- If you suspect the credentials have been compromised, revoke the token from your platform's settings and generate a new one
- For assistance with these steps, consult Intercom's official documentation or contact their support team