Connect Empatico to Zendesk
To enable Empatico to analyze your customer conversations in Zendesk, please grant API access by following these steps.
Important: Administrator privileges are required to generate API tokens and manage integrations. This ensures proper access to all necessary features and data that Empatico needs to function correctly.
Step 1: Log in to Zendesk
- Access your Zendesk account with administrator privileges
Step 2: Navigate to Admin Center
- Click on the Products icon (four squares) in the top right corner
- Select Admin Center
Step 3: Access API Settings
- In the left sidebar, click on Apps and integrations
- Select Zendesk API
Step 4: Enable Token Access
- In the Settings tab, ensure that Token Access is enabled
- If not enabled, activate it and click Save
Step 5: Create API Token
- Go to the API Tokens tab
- Click on Add API token
- Name the token (e.g., "Token for Empatico")
- Click Create token
Step 6: Save Generated Token
Important: Copy the generated token and store it securely. For security reasons, this token will not be shown again.
- Copy and securely store the generated token
- Click Close to finish
Step 7: Provide Credentials to Empatico
Send the following information to Empatico:
- Zendesk subdomain (e.g., if your URL is https://mydomain.zendesk.com, the subdomain is "mydomain")
- Administrator email (the email you used to log in)
- API Token (the one you just generated)
Security Recommendations
- Keep these credentials in a secure location and do not share them with unauthorized individuals
- If you suspect the credentials have been compromised, revoke the token from your platform's settings and generate a new one
- For assistance with these steps, consult Zendesk's official documentation or contact their support team